State Farm® Insurance Agent Joe Mitchell Jr

"For the last 6–7 years, I’ve been with State Farm, and they’ve had my back every single time. Any accident, any question, any moment where life decided to get dramatic — State Farm was right there. But what really sets them apart isn’t the insurance. It’s the people. And forget “Jake from State Farm.” For me, it’s Shirley and Ashley from State Farm — the real stars of the show. Walking into their office feels like stepping into the TV show Cheers — where everybody knows your name, your story, your kids, your car, and probably what snack you like. I walk in and it’s like, “Timothy!” (Cue theme music.) That’s the kind of comfort and familiarity they give. Sure, I could find cheaper insurance somewhere else, but cheaper doesn’t come with this kind of family energy. Cheaper doesn’t come with people who make you feel at home — like you already know where the bathroom is and you can grab a refreshment without asking. That’s real love right there. Their service is top‑tier — callbacks, clear answers, and if they don’t know something, they go get it and hit me right back. At this point, we’re on a first‑name basis because that’s how genuine the relationship is. They’ve been with me through everything: kids going off to college, little fender benders, furloughs, and those “Lord, when is this paycheck coming?” moments. No matter what life threw at me, they always showed up. I’m grateful for State Farm, but I’m especially grateful for Shirley and Ashley. They’re the reason I’m still here, and the reason I’ll continue to stay. Like the old commercial says, “Like a good neighbor…” — but in my world, the neighbors’ names are Shirley and Ashley."

"I have been with StateFarm for 39yrs. Shirley Muhammad has been a staple with this company. She's seen my family grow and I've seen hers as well. I thank and appreciate all that she has done in making StateFarm feel like family. Shirley is the reason that Joe Mitchell deserves a rating of 5 out of 5 stars. Thank you for being there every step of the way!!!!!!"

"Daisy Rodriguez this woman is one of the best at State Farm her customer service is top notch whenever I am in need of anything or in doubt of my insurance she will take her time and explain everything in detail for me to understand and always ready to help.Thank you Daisy I really appreciate everything."

"I had the best customer service from Daisy Rodriguez. She is just the best!!"

""I have been with Statefarm for 10 plus years and Joe Mitchell’s office and his staff, Mrs. Shirley, Ms. Ashley are always so helpful. They are always there to assist even when it costs them to do an extra work. They are always willing to go the extra mile to help get your issue resolved. They are very knowledgeable and professional which makes everything a very easy and smooth process."

"Shirley helped me update my address! Excellent Customer Service!"

"Joe Mitchell Jr and the entire staff in his office have always been very respectful and show that they genuinely care about me and my needs as a client. They are professional and my experience with them has always been delightful. They show that they know about the State Farm product as they are very informed and I couldn't be more pleased with the services they provide. It's very obvious that Mr. Mitchell sets the standard and the high bar he sets for his staff is commendable. They represent State Farm very well."

"Agent were very professional and pleasant. Understood what I needed and explain exactly what I was getting."

"I have been with Statefarm for 20 years and Joe Mitchell’s office and his staff, Miss Shirley, Miss Daysy Miss Ashley are always so helpful. They are always there to assist even when it puts them to do an extra work. They are always willing to go the extra step to help get your issue resolved."

"Working with Ms. Shirley is always a great experience. Her kindness, experience and professionalism is always an A+. By the end of our call, my concerns are always addressed or corrected. So glad she is part of my State Farm Team."

"I just wanted to leave this review for Ms Shirley M who works @ Joe Mitchell’s office, this Lady is the absolute best I was gonna leave State Farm because of the severe price hike but the only reason I Stayed with State Farm is because of Ms Shirley, the customer service I get from her you can’t put a price on from day 1 (one) she has always went above and beyond to make sure you are absolutely taken care of and will sit on that phone with as long as it takes to make sure you are satisfied sometimes if take to long she would say “well let me call you back I know you at work” and would do just that. I absolutely love this lady State Farm has a true Customer Service Gem Thanks Ms Shirley M. You are the best."

"I didn’t realize State Farm was the family for me. They give yearly calendars. Great one on one conversation, not just texting. Will never let go again"

"I’ve been with State Farm since around 2002, and let me tell you, loyalty like that only lasts when the service is top-tier. Shirley has been nothing short of AMAZING. Every time life tried to spin the block with a little chaos, she showed up with clarity, patience, and solutions before I even knew what I needed. Shirley delivers that old-school customer service you rarely see anymore, the kind where you feel seen, valued, and truly taken care of. She’s professional, warm, and always goes above and beyond, no matter how big or small the situation is. In a world full of “press 1 for this, press 2 for that,” Shirley is the reason I’ve stayed with State Farm for over two decades. She is the gold standard. If every company had a Shirley, customer service would be undefeated. Highly recommend."

"I have been with State Farm insurance for over 15 years. The customer service has always been consistent. I want to give a special shout out to Shirley and Daisy. These two ladies show the true meaning of above and beyond the call of duty. They know their craft and their patience is phenomenal. Thank you for all that you do!! :)"

"I want to send a huge thank-you to Ashley and Daisy for their outstanding help! I had an issue with my account that came from the Underwriting Department, and Ashley went above and beyond to get it resolved. She didn’t just accept the first answer, she kept investigating until she found the mistake and made sure it was corrected. And a special shoutout to Daisy, who was always so pleasant and kind every time I called (and I called a lot!). Her patience and positivity made a stressful situation much easier. Both Ashley and Daisy provided excellent customer service, and I’m truly grateful for all their help!"

"I am so grateful for Shirley! These are unprecedented and trying times we are living in, but Shirley has continually reached out to check in on me. She was helpful in my homeowners insurance and went the extra mile to get the necessary information to the mortgage company. She called to inquire about my car insurance and she really stuck in there with me. I wanted to make the switch but I could not find the time! Shirley was patience and hung in there with me. She remained flexible and I so appreciate it. It’s one thing to save money but when the people make it easy for you to do so, you want to keep all your business with them. I highly recommend, you will not be disappointed!"

"ms shirley! is great , she always works with me and ms daisy , always communicate with me and helps out in every step of the way! those 2 are BEST 😊 ."

"Mrs. Shirley has been my family’s go to for years! We love her! She has never let us down and she is always so helpful!"

"State farm's representative Ms. Shirley Muhammad is always helpful in assisting me with my State Farm needs. She ensures that my family is provided with services that State farm offer. She is always pleasant and professional when I speak with her over the phone. Please keep up the Awesome service Ms. Shirley."

"Hello I spoke with Shirley this morning to pay my bill and she is always is happy to service and very pleasant.with me. I think you she have more customer service representatives like her …. High 5 to you"

"Mrs. Shirley is the best! Need more like her! Always making the process easy! Thanks you!"

"Well, I’ve been with State Farm for over 20 years. OK when this man came to my daycare to look for good care and educating kids in my daycare center he started using me as their daycare provider and so intern I bought insurance with him. It hasn’t always been peaches and cream, but whenever I was in need of really getting some advice and help from him, he was always there Joe Mitchell and Shirley and Daisy. They were all there for me and experience with them is very good. I just feel that you know I’m paying $268 a month for a car insurance which is I’m struggling with that and then I pay four 7667 for life insurance so right now I need to inquire to them. Is there any other way that I could go down because I’m struggling to pay this But I haven’t had a chance to really talk with Joe yet but I will OK but other than that in State Farm has been there for me for over 20 years and it was a great experience to have that. Thank you God bless you."

"I recently purchased a new vehicle, Daisy R was so helpful and understanding, I’m very satisfied with her service, wish I could give her 5 more stars. Shirley, I didn’t forget you, you know we go back a few years , five stars for you as well. Shirley this for today (9/10)Thank you for calling me about a situation that I knew nothing about, you are the best. Hope you stay around forever."

"I have been with State Farm for forty years plus. I've had the honor to work with Shirley M. She has always been professional and very easy to speak with. She definitely has the spirit to serve."

"I've been with Joe Mitchell 's office for a very long time 40+yrs). While, over the years, everyone there have been wonderful (including Joe😊), a Special shout out to Shirley Mohammed. She is very friendly, knowledgeable and goes out of her way to be helpful. If she doesn't have an immediate answer, she'll research it and back to you. It's a pleasure doing business with this group of professionals."